Northwest Community On-line help - Find answers fast

Find answers to these very common general questions:

• Who can join?
• How do I join?
• What happens if I move out of the area?
• How do I change my address or phone number?
• What's the difference between a bank and a credit union?
• What is the Northwest Community's Routing and Transit Number?
• If I need to wire funds to the Credit Union, what information do I need?
• What numbers do I use when authorizing a check-by-phone payment?
• What is Electronic Check Conversion?
• How can I avoid checkbook errors?
• What do I do if my checks are lost or stolen?
• How do I set up a recurring transaction to or from my account?
• Can I have a statement copy sent to me?
• Can I get my statements electronically?
• Can I turn off paperless eStatements and have my paper statements started again?
• Can I have a copy of a check sent to me?
• How do I order checks?
• How long does it take for my checks to get to me once I’ve ordered them?
• Can I have certain portions of my direct deposit put into more than one account?
• Can you put a temporary hold a Visa or other account I’m not planning to use for a while?
• My debit or credit card is about to expire. When will the new one get here?
• Can I set up automatic payments or transfers without having On-Line Banking?
• How do I cancel automatic transfers or payments on my account?
• How do I change the day that my automatic payment happens?
• Where can I have coin counted?
• Which branches have Saturday hours?
• How do I get a statement or record of interest paid on my account over a period of time?
• How do I add or remove someone from my account?
• What are your rates?
• What’s the fastest way to get my current balance?
• What do about suspicious activity on my account?