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Bank by phone

Much of your banking can be done from your
Here are ways to do your Northwest
Community banking or get in touch with us over
the phone. Whether you prefer using an
automated system or talking with a live person,
we’ve got you covered all hours of the day.

Ways to do your banking by phone

Service Phone number Description
Touch Tone Teller (800) 533-9792 Touch Tone Teller is our automated telephone banking system designed to let you do your banking during days and hours that our branches are not open. You can do many transactions that you commonly do at the teller counter. Transfer money, check balances and more, all with the push of a few buttons. To set up Touch Tone Teller service for your accounts, visit one of our branch locations or give our phone branch a call at (800)-452-9515. Here’s a guide to Touch Tone Teller codes.
Live support through our Phone Branch (800) 452-9515 Our phone branch is local! When you call us, you’ll get live telephone support from member service professionals at our Support Center in Springfield, Oregon. Open new accounts, apply for a loan, transfer money, ask questions and much more. You can call our Phone Branch Monday through Friday, 8:00am–7:00pm and on Saturdays from 10:00am–1:00pm.
Live support after hours through the CO-OP Call Center (866) 692-8669 If you need account help when our Phone Branch is unavailable, you can call the CO-OP Call Center for help with your Northwest Community banking. Northwest Community is a member of the CO-OP Network, which provides access to thousands of surcharge free ATMs, as well as a shared call center.
After hours lost or stolen debit or credit card hotline (800) 682-6075 Report a missing card any time. If your Northwest Community debit or credit card becomes lost or stolen, don’t waste any time reporting it. If you notice it’s gone during hours that our phone branch is open, just call us at 1-800-452-9515. But if we’re not open, you can call the Missing Card Hotline at (800) 682-6075.

*APY is Annual Percentage Yield. View our Truth in Savings disclosures and list of Fees and Charges for important information.
**Consult a tax professional about the benefits of an IRA.